FAQ’s

If an order is cancelled after it is confirmed by the customer, but before it has shipped, the order will be subject to a 25% restocking fee.

If goods ordered are a non-stock item, it is deemed a ‘special order.’ If a special order needs to be cancelled after the order has been placed, but not yet received, there may be inbound and outbound freight charges, as well as a restocking charge that the buyer will be responsible for.

Yes. Cancelled confirmed orders are subject to a 25% restocking fee. Special orders may also carry additional restocking fees plus freight charges.

No cut-to-size orders may be returned.

No, all our customers are given the best price possible no matter how small.

Most products come in a 48” x 96” size. Some products, sizes, and colors are stocked in smaller sizes. Standard cut sizes are also offered online. Contact your sales representative for details.

No returns will be allowed after 14 days from delivery.

Only full sheet products may be returned. All returned goods must be in sellable condition and free of damage. No cut-to-size orders may be returned.

Send an email to claims@acplastics.com and your sales rep to obtain a Return Authorization Number before sending any product back.

All goods must be in sellable condition and free of damage. For more clarification on what ‘sellable condition’ means, contact our claims department at claims@acplastics.com

No. Do not return damaged goods to A&C Plastics without authorization. Damaged goods must first be inspected by UPS or the truck line and authorized by A&C before return.

A&C Plastics ships FOB Houston, TX; FOB Colorado Springs, CO; or FOB Schiller Park, IL – Freight Collect unless otherwise stated. Goods are delivered to the carrier in good condition, and responsibility passes to the carrier once the material leaves the dock. Customers must inspect goods upon receipt and note any damages. If freight was prepaid through A&C, we will assist in filing a claim and starting the replacement process. If shipped on your account, you must file the claim directly.

A&C Plastics offers delivery in the Houston, TX area, Colorado Springs/Denver area, and Chicago, IL area. A minimum delivery charge may apply. Ask your sales representative for details.

The carrier is responsible for damage in transit. A&C Plastics delivers goods to the carrier in good condition, and responsibility passes to the carrier once the material leaves our dock.

Contact the local carrier immediately and request an inspection. Once inspected, you must proceed with filing a claim. A&C Plastics is not responsible for filing claims for concealed damage.

If shipped on your account or third party: you must file the claim. If shipped prepaid on A&C’s account: notify A&C immediately, keep packaging for inspection, and we will start the claim for you. Please ensure you have noted the freight lines paperwork that there was damage or the claim could get denied.

If incorrect shipping parameters are selected online, additional charges may apply. Customers are responsible for any additional charges accrued during the shipping process.

Yes. Customers may schedule their own pickup, but responsibility for the goods transfers once signed for at our dock.

No. Any additional packaging or handling charges will be disclosed at the time of the quote or order.

Freight shipments are custom packaged on a pallet with corner protectors, cardboard cover, banding, and a protective sheet at the bottom of the pallet. Special packaging is available upon request.

In-stock items can ship the same day if placed, confirmed, and paid for by 2 p.m. Exception: extremely large sheets requiring a special truck or an order with a request to cut the sheets down.

Yes. We can mail specific samples or provide full color chains.

Most sample sizes are 2″ wide x 2″ long in size and in 1/8″ thick.

Inspect all goods immediately for damage or shortage. Count the number of skids, cartons, and sheets, and note any discrepancies on the carrier’s freight bill.

Obtain a shortage notation from the carrier and notify A&C Plastics immediately.

Any discrepancies must be reported in writing within 7 business days from delivery.

No. The cut pieces online are taken from a stock sheet, and the width of the saw blade (kerf) reduces the size. Most thicknesses have a +/- 0.125″ nominal kerf.

Acrylic sheet comes with a manufacturer’s warranty against defects including color variations, foreign objects in the resin, and thickness tolerance. Acrylic is UV stable and suitable for interior or exterior use.

Transparent: allows light to pass through undisturbed, objects clearly visible. Translucent: allows light through, but objects cannot be seen clearly. Opaque: blocks light completely.

Tolerance depends on material type, sheet thickness, and manufacturing process. Extruded sheets have the least variation; cell cast acrylic has the most variation.

No. Each manufacturer has its own color formulation, so colors vary slightly from manufacturer to manufacturer. For exact matches, notify your sales representative.

Yes. Sheet trimming is available for an additional fee. Rip cuts are made with a tolerance of +/- 0.125″.

Yes. Services include cutting, rounded corners, flame polishing, drilling, etc. Contact a representative for details.

Table and CNC saws are accurate to +/- 0.001”. Standard tolerance is +/- 1/16”, but exact cuts are available by request.

Yes. We offer cut-to-size pieces for a small fee.

If you can feel the scratch with a fingernail, it’s likely too deep to polish out. Minor scratches can be removed using a polishing compound and cloth or buffing wheel. We also sell Novus 2 which is a fine scratch remover. Novus # 2 removes very fine scratches, haziness, and abrasions from most plastics. Note: Not recommended for use on coated plastics. We also offer Novus 3 which is a heavy scratch remover. Novus # 3 removes heavier scratches and abrasions from acrylic surfaces. Note: Not recommended for use on polycarbonate or coated plastics.

We offer Novus 1 which gently cleans most types of plastics and leaves a shine that resists fogging, keeps dirt away and eliminates static.

Use mild soap, clean water, and a soft cotton cloth. Do not use ammonia or chlorine cleaners, powdered cleaners, paper towels, or shop cloths. For grease or residue, aliphatic naphtha or kerosene may be used sparingly with a cotton cloth.

Plastic sheets require solvents to cement together. Different materials use different adhesives. Refer to our Weld-on selection guide found here: Click Here to see what solvents can be used to bond your two substrates together or Contact a sales representative for the proper solvent.

When the customer signs and returns the order acknowledgement.

Signing the order acknowledgement confirms that you agree to the order details, payment terms, and all provisions governing the purchase.

Payment terms are specified in your invoice or order acknowledgement.

No. The cut pieces online are taken from a stock sheet. Because of this process the width of the saw blade or Kerf eats up some of the material. For most thicknesses we have a +/- .125″ nominal kerf.

Acrylic sheet comes with a manufacturer’s warranty against defects including color variations, foreign objects in the resin, and thickness tolerance. Although there is no specific guarantee of product life, acrylic is processed to be UV stable and can be used for interior and exterior applications. Years of anecdotal evidence support acrylic as a very good material for signage, construction, windows, and general use.

Transparent sheets allow light to pass through undisturbed, allowing you to see clearly through the sheets. Translucent sheets allow light to pass through the sheets but do not allow objects to be seen clearly through it. Opaque sheets do not allow light to pass through and the sheets cannot be seen through.

The general rule with plastic is that if you can feel the scratch with your fingernail, it is probably too deep to remove with polishes. Removing scratches from plastics is similar to removing scratches from most other materials.You can use a compound with a cloth or a buffing wheel. Just ask for details. Read more about how to remove scratches from plastic here.

A&C Plastics offers numerous cleaners and polishing products which are designed to be safe for use on most plastic substrates (some household cleaners contain solvents which may harm certain materials). Please contact a sales representative for details on which products to use.

ACRYLIC General Cleaning Instructions This is a guide only. There is no guarantee the cleaning materials in a given application may not cause some damage to the acrylic surface.

1. Do not use commercial cleaners with ammonia, chlorine, etc.

2. Do not use powdered cleaners.

3. Use a mild dish or hand soap, clean water and a soft cotton cloth.

4. Where possible, wash dust and debris with a flood of water before gently wiping the surface of acrylic.

5. Do not use paper towels or ‘shop’ cloths.

6. When buffing an acrylic surface, use only industry approved polish and follow directions on the instruction sheet.

7. If there is a scratch you can feel, it will not buff out.

8. For cleaning grease and oily residue that did not come off with mild soap and water, use a small amount of aliphatic naphtha or kerosene on a clean cotton cloth and gently wipe. All aromatic paint thinners will ‘burn’ the surface.

Generally, plastic sheet requires solvent to cement itself together. Not all materials use the same adhesives to bond to each other or dissimilar substrates. For specific information on the material you need to adhere and which solvent to use, contact your sales professional at A&C Plastics.

A&C Plastics ships FOB Houston, TX, FOB Colorado Springs, CO, or FOB Bensenville, IL – Freight Collect unless otherwise stated prior to shipment.Goods shipped by A&C PLASTICS, INC. are delivered to the carrier in good condition. Responsibility for safe delivery passes to the carrier when material leaves the dock of A&C PLASTICS, INC. All shipments are packed with care using standard approved packaging methods.

If goods are picked up at A&C PLASTICS, INC. by the Buyer, the Buyer is to inspect the material at the time of sale. The buyer assumes responsibility for the goods upon signing for and receiving the goods.If goods are delivered to the Buyer by a freight carrier, the Buyer is to inspect the material upon receipt of goods. The buyer assumes responsibility for the goods upon signing for and receiving the goods as a clear delivery.

If material sustains damage in transit, please obtain carriers written admission of damage before the carrier leaves the Buyers facility. If concealed damage is discovered after the carrier leaves, please contact the local carrier and request an inspection IMMEDIATELY. Once the material has been inspected, buyer will have to proceed with filing a claim. A&C PLASTICS, INC. is not responsible for filing a claim for concealed damage.

A. If you received damaged goods and the shipment was made under your account number, third party or collect, it is your responsibility to submit a claim and settle that claim with the carrier. A&C PLASTICS, INC. does not assume any responsibility for damage incurred when shipment is made under another shipper account or number.

B. If you receive damaged goods and freight was prepaid and or added to your invoices, please follow these steps to insure proper credit to you:

1. Notify A&C PLASTICS, INC. immediately (800.231.4175) DO NOT return damaged goods to A&C PLASTICS without authorization. DO NOT return goods that have not been inspected by UPS or the truck line. A&C PLASTICS, INC. will notify the carrier and start the claim for you.

2. Hold original carton and merchandise for the inspector.

3. If a replacement order is needed, please contact A&C PLASTICS, INC. immediately. A&C PLASTICS, INC. will not automatically re-ship a shipment until authorized by the Buyer. A&C PLASTICS, INC. is willing to assist you in every possible manner, but please be aware that if you fail to follow the above procedure for prepaid shipments, your claim may not be honored by the freight carrier or A&C PLASTICS, INC. SHORTAGE: Please be sure to count the number of skids, cartons, pieces or sheets and check the packing list immediately. Secure a shortage notation if the number of items you receive is less than shown on the carrier’s freight bill.

A&C Plastics offers delivery in the Houston, TX area, Colorado Springs / Denver area, and Chicago, IL area. A minimum delivery charge may apply. Ask your sales representative for details

Yes, we will be happy to. We can even ship it using your packing list with no A&C Plastics’ labels. If you require an order to be shipped this way, please specify it to your sales representative.

Most shipments are shipped freight-collect, however, A&C Plastics does offer a freight paid price on our material. However, due to the multitude of sheet sizes, weights, and various other criteria, it is impossible to select a specific dollar amount to determine free freight. Please check with your sales representative to determine what that dollar amount is when ordering.

There are never any additional hidden charges when you place an order. If your shipment requires any additional packaging or handling charges, you will be notified at the time you place your order.

If being shipped by a freight carrier, A&C will custom package the shipment on a pallet. This minimizes the chances of your freight being damaged. We use corner protectors on all 4 sides of the shipment, cover the material with cardboard and band it together. Each pallet will include a protective plastic sheet below all of the plastic sheeting being purchased. This will eliminate any possible nail damage from the pallet. If you require any special packaging, please notify your sales representative and they will work with you on any specifics regarding your requirements.

A&C Plastics has a reputation of being the “Distributor’s Distributor”. This is due to the fact that we typically stock colors and sizes most “full-line” plastic distributors don’t. We will sell to the end-user when asked. However, because we sell an industrial, non-finished product, it is strongly recommended that you seek the advice of a plastic representative before placing your order to assure there are no special or specific handling techniques you are not familiar with.

Yes. A&C Plastics offers a multitude of cutting and fabricating services such as cutting, rounded corners, flame polishing drilling, etc. Please contact your representative for details.

We have both a Table and CNC saw which is accurate to +/- .001”. In order to insure maximum sheet yield we spec a +/- 1/16” linear tolerance on cut sheets. However, exact cuts are also available, please discuss any cutting needs with you sales representative.

Yes, we would be happy to mail you a specific sample color. We also sell full color chains. 

Most sample sizes are 2″ x 2″

Yes, we offer cut to size and will be happy to cut sheets to your specific size for a small fee.

The thickness tolerance varies depending on the type of material, thickness of the sheet, and the manufacturing process used to produce the sheet. Extruded sheets will have the least thickness variation and cell cast will have the most variation on Acrylic Sheets.

In stock items can ship the same day. However, some of our extremely large sheets might not be able to because they require a special truck. But with that exception if placed, confirmed and paid for by 2pm we will ship the order the same day.

No, all our customers are given the best price possible no matter how small.

Most all of our products come in a 48” x 96” size. There are a few products, sizes, and colors that we stock a smaller size in. We also offer standard cut sizes on our website. Ask your sales representative for details and we will be happy to help you.

No, because each manufacturer has their own color formulation, colors will vary slightly from manufacturer to manufacturer. If you need an exact match, please notify you sales person and we will try to help.