FAQ

If an order is cancelled after it is confirmed by the customer, but before it has shipped, the order will be subject to a 25% restocking fee.

If goods ordered are a non-stock item, it is deemed a 'special order.' If a special order needs to be cancelled after the order has been placed, but not yet received, there may be inbound and outbound freight charges, as well as a restocking charge that the buyer will be responsible for.

Yes. Cancelled confirmed orders are subject to a 25% restocking fee. Special orders may also carry additional restocking fees plus freight charges.

No cut-to-size orders may be returned.

No, all our customers are given the best price possible no matter how small.

Most products come in a 48” x 96” size. Some products, sizes, and colors are stocked in smaller sizes. Standard cut sizes are also offered online. Contact your sales representative for details.

No returns will be allowed after 14 days from delivery.

Only full sheet products may be returned. All returned goods must be in sellable condition and free of damage. No cut-to-size orders may be returned.

Send an email to claims@acplastics.com and your sales rep to obtain a Return Authorization Number before sending any product back.

All goods must be in sellable condition and free of damage. For more clarification on what 'sellable condition' means, contact our claims department at claims@acplastics.com

No. Do not return damaged goods to A&C Plastics without authorization. Damaged goods must first be inspected by UPS or the truck line and authorized by A&C before return.

A&C Plastics ships FOB Houston, TX; FOB Colorado Springs, CO; or FOB Schiller Park, IL – Freight Collect unless otherwise stated. Goods are delivered to the carrier in good condition, and responsibility passes to the carrier once the material leaves the dock. Customers must inspect goods upon receipt and note any damages. If freight was prepaid through A&C, we will assist in filing a claim and starting the replacement process. If shipped on your account, you must file the claim directly.

A&C Plastics offers delivery in the Houston, TX area, Colorado Springs/Denver area, and Chicago, IL area. A minimum delivery charge may apply. Ask your sales representative for details.

The carrier is responsible for damage in transit. A&C Plastics delivers goods to the carrier in good condition, and responsibility passes to the carrier once the material leaves our dock.

Contact the local carrier immediately and request an inspection. Once inspected, you must proceed with filing a claim. A&C Plastics is not responsible for filing claims for concealed damage.

If shipped on your account or third party: you must file the claim. If shipped prepaid on A&C’s account: notify A&C immediately, keep packaging for inspection, and we will start the claim for you. Please ensure you have noted the freight lines paperwork that there was damage or the claim could get denied.

If incorrect shipping parameters are selected online, additional charges may apply. Customers are responsible for any additional charges accrued during the shipping process.

Yes. Customers may schedule their own pickup, but responsibility for the goods transfers once signed for at our dock.

No. Any additional packaging or handling charges will be disclosed at the time of the quote or order.

Freight shipments are custom packaged on a pallet with corner protectors, cardboard cover, banding, and a protective sheet at the bottom of the pallet. Special packaging is available upon request.

In-stock items can ship the same day if placed, confirmed, and paid for by 2 p.m. Exception: extremely large sheets requiring a special truck or an order with a request to cut the sheets down.

Yes. We can mail specific samples or provide full color chains.

Most sample sizes are 2" wide x 2" long in size and in 1/8" thick.

Inspect all goods immediately for damage or shortage. Count the number of skids, cartons, and sheets, and note any discrepancies on the carrier’s freight bill.

Obtain a shortage notation from the carrier and notify A&C Plastics immediately.

Any discrepancies must be reported in writing within 7 business days from delivery.

No. The cut pieces online are taken from a stock sheet, and the width of the saw blade (kerf) reduces the size. Most thicknesses have a +/- 0.125" nominal kerf.

Acrylic sheet comes with a manufacturer’s warranty against defects including color variations, foreign objects in the resin, and thickness tolerance. Acrylic is UV stable and suitable for interior or exterior use.

Transparent: allows light to pass through undisturbed, objects clearly visible. Translucent: allows light through, but objects cannot be seen clearly. Opaque: blocks light completely.

Tolerance depends on material type, sheet thickness, and manufacturing process. Extruded sheets have the least variation; cell cast acrylic has the most variation.

No. Each manufacturer has its own color formulation, so colors vary slightly from manufacturer to manufacturer. For exact matches, notify your sales representative.

Yes. Sheet trimming is available for an additional fee. Rip cuts are made with a tolerance of +/- 0.125".

Yes. Services include cutting, rounded corners, flame polishing, drilling, etc. Contact a representative for details.

Table and CNC saws are accurate to +/- 0.001”. Standard tolerance is +/- 1/16”, but exact cuts are available by request.

Yes. We offer cut-to-size pieces for a small fee.

If you can feel the scratch with a fingernail, it’s likely too deep to polish out. Minor scratches can be removed using a polishing compound and cloth or buffing wheel. We also sell Novus 2 which is a fine scratch remover. Novus # 2 removes very fine scratches, haziness, and abrasions from most plastics. Note: Not recommended for use on coated plastics. We also offer Novus 3 which is a heavy scratch remover. Novus # 3 removes heavier scratches and abrasions from acrylic surfaces. Note: Not recommended for use on polycarbonate or coated plastics.

We offer Novus 1 which gently cleans most types of plastics and leaves a shine that resists fogging, keeps dirt away and eliminates static.

Use mild soap, clean water, and a soft cotton cloth. Do not use ammonia or chlorine cleaners, powdered cleaners, paper towels, or shop cloths. For grease or residue, aliphatic naphtha or kerosene may be used sparingly with a cotton cloth.

Plastic sheets require solvents to cement together. Different materials use different adhesives. Refer to our Weld-on selection guide found here: Click Here to see what solvents can be used to bond your two substrates together or Contact a sales representative for the proper solvent.

Yes! Technical advice is available upon request at no cost. Our team has decades of hands-on experience with plastics and applications across many industries, and we’re always happy to share product knowledge, best practices, and guidance to help you choose the right material for your project. However, advice is provided without liability and is accepted at the buyer’s risk.

When the customer signs and returns the order acknowledgement.

Signing the order acknowledgement confirms that you agree to the order details, payment terms, and all provisions governing the purchase.

Payment terms are specified in your invoice or order acknowledgement.

Yes! While we’re known as the “Distributor’s Distributor,” we also sell to individuals and end-users. Our team is happy to help you find the right material for your project.