Shipping

Here at A&C Plastics one of our top priorities is getting the material to the customer in perfect condition. We understand that the shipping and freight companies can be rough with the material so we have put into place several quality control measures from the ground up. This helps us insure that you receive the material you need in time, and in perfect condition.

In order to protect your material from freight damage we manufacture all of our pallets to size in house. This means we do not use any recycled or old pallets, and each pallet fits your material. We inspect every pallet to make sure all nails are all the way in, helping to prevent nail pops on the bottom of your material. On top of each skid we also place Medium-Density Fibreboard (MDF board), and several sheets of cardboard. We then put cardboard on top of the material, and band it with metal bands. Each pallet is carefully inspected before it leaves our dock.

We have perfected these shipping quality control measures over the past 53 years. Because of this we proudly boast over 99% success rate on preventing freight damage. This helps keep you on time, and under budget for your project. Put A&C Plastic’s shipping to work for you.

CARRIER IS RESPONSIBLE FOR DAMAGE IN TRANSIT!

Goods leave A&C PLASTICS, INC. in good condition, and liability transfers to the carrier upon departure. All shipments are packed using approved methods. Buyers must inspect materials upon pickup or delivery. Signing for the goods confirms receipt in acceptable condition. For online orders, A&C reserves the right to select the freight carrier. Customers are responsible for choosing correct shipping options; incorrect selections may result in additional charges. If damage occurs in transit, obtain written acknowledgment from the
carrier before they leave. For concealed damage, request an immediate carrier inspection. A&C PLASTICS, INC. does not file concealed damage claims.

A. If using your own or third-party shipping account, you must file and settle claims directly with the carrier.
B. If freight was prepaid or added to your invoice:

1.Notify A&C PLASTICS, INC. immediately at 800.231.4175. Do not return goods without authorization or before inspection.
2.Keep the original packaging and product for inspection
3.For replacements, contact A&C PLASTICS, INC. No re-shipments will occur without buyer authorization.
A&C PLASTICS, INC. is willing to assist you in every possible manner, but please be aware that if you fail to follow the above procedure for prepaid shipments, your claim may not be honored by the freight carrier or A&C PLASTICS, INC.

SHORTAGE: Please be sure to count the number of skids, cartons, pieces or sheets and check the packing list immediately. Secure a shortage notation if the number of items you receive is less than shown on the carrier's freight bill.

STORAGE DISCLAIMER: We are not responsible for any damage, loss, or deterioration of materials stored on-site, whether indoors or outdoors. This includes, but is not limited to, damage caused by weather, temperature, humidity, theft, vandalism, pests, or other unforeseen events. Customers are solely responsible for ensuring the appropriate protection and storage of their materials. If materials are stored outdoors, the outdoor elements can cause the protective film or paper masking that is on the sheet to deteriorate, making it extremely difficult to remove or causing it to bake onto the material's surface permanently.